Refund policy

REFUND POLICY

RETURNS & EXCHANGES

The Return & Exchange Policy only applies to purchases made on ALLIANCE JIU JITSU STORE website (allianceofficial.store). Please read below our R&E terms:

· All returns must be approved by Alliance Store Customer Service Team. 

· Returns are valid within 30 days of the receiving date.

· All returned products must be unwashed, unworn, and in their original packaging with tags attached. 

· Please contact our Customer Service Team at Contact@allianceofficial.store to receive full instructions on Returns & Exchanges. 

· All refund amounts will be distributed as store credit.

· If your product was purchased through a third-party retailer (i.e. your local Alliance School), please contact the School directly.

MANUFACTURER DEFECT

All products carry a 30-day guarantee against manufacturer's defects. The 30-day guarantee starts from the date the client receives the product. If you experience an issue within this time frame, please contact our customer service team with photos of the defective item(s) and order number. Any defects outside this time frame are reviewed on a case-by-case basis.

Alliance Jiu jitsu store reserves the right to request the return of defective merchandise for inspection prior to processing any refund. 

Alliance Jiu jitsu store is responsible for all shipping costs of defective exchanges.

 

NON-MANUFACTURER DEFECT

Alliance Jiu jitsu store reserves the right to refuse an exchange or refund of a product after a thorough investigation of the defect. This applies to accidental, malicious, or other wear-related damage. All inquiries will be handled on a case-by-case basis and will be individually reviewed.

Alliance Jiu jitsu store does not accommodate the following:

· Cut marks on seams, stitching, or collars

· Incorrect washing or care. Drying is not recommended for kimonos, rash guards, and training shorts.

· Material decomposition due to prolonged dampness

· Signs of extreme damage or wearer misuse

· Stained fabric

 

CHANGES TO EXISTING ORDERS

Changes cannot be made to existing orders. If you would like to request a change to be made, we will need to cancel your order instead. By requesting to cancel your order, our Customer Service Team will cancel it, and issue a refund (takes 3-5 business days to process depending on your financial institution), or a gift card (can be used immediately) which can be applied towards your new order.

If you would like to add on to an existing order, contact Alliance Jiu jitsu store customer Service Team to have your order put on hold. You will need to place a new order with the additional items, and Alliance Jiu jitsu store will have the two orders shipped together.

If you have shipping concerns, please email contact@allianceofficial.store

 

ORDERS ON HOLD DUE TO ADDRESS VERIFICATION

A customer service representative will contact you to verify the shipping address if needed.

IMPORTANT: If Alliance Jiu jitsu store does not receive address confirmation from the customer within 3 business days, we reserve the right to cancel the order(s). In that case, please allow 3-5 business days for a refund to be processed.

 

PRODUCTS ON SALE

Before you place an order for a product on SALE, please make sure that you are buying the right model, colour and size. Products on SALE cannot be exchanged.

 

TO CONTACT ALLIANCE STORE CUSTOMER SERVICE TEAM:

EMAIL US

Contact@allianceofficial.store