Shipping & Refund Policy

Shipping Times

Thank you for shopping with us!

Our products are carefully sourced and shipped directly from our warehouse in Asia. This allows us to offer high-quality products at competitive prices.

Order Processing

• Orders are processed within 1–3 business days after payment has been received.

• You will receive a confirmation email once your order has been shipped.

Delivery Time

Estimated delivery times are:

• Australia: 10–20 business days

• New Zealand: 10–20 business days

• United States & Canada: 10–20 business days

• United Kingdom & Europe: 10–20 business days

Please note that delivery times are estimates only and may vary due to customs processing, public holidays, weather conditions, or courier delays.

Shipping Costs

Shipping costs are calculated at checkout unless otherwise stated during promotions or free shipping offers.

Order Tracking

Once your order has been dispatched, you'll receive a tracking number via email. Please allow 2–5 business days for tracking information to become active.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees depending on your country's regulations. Any applicable charges are the responsibility of the customer.

Incorrect Shipping Address

Please ensure your shipping address is correct before placing your order. We are not responsible for delays or non-delivery resulting from incorrect or incomplete shipping information provided at checkout.

Delayed Deliveries

While we work closely with our shipping partners to ensure timely delivery, unexpected delays can occasionally occur. If your order has not arrived within 25 business days, please contact our customer support team and we'll be happy to investigate.

Refunds & Cancellations

Order Cancellations

Orders may only be cancelled before they have been processed and shipped.

Once an order has been shipped, it cannot be cancelled. If you no longer wish to keep the item after receiving it, you may request a return in accordance with our return policy below.

Returns & Refunds

To be eligible for a refund:

• The item must be returned to us in its original, unused condition, including any original packaging.

• The return request must be made within the applicable return period.

• Once we have received and inspected the returned item, your refund will be processed to your original payment method.

Refunds will not be issued for items that have already been shipped unless the item is returned to us and meets the return conditions above.

Please note that original shipping charges are non-refundable unless required by applicable consumer law.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost in transit, please contact us as soon as possible with your order number and photos of the damage (if applicable). We will work with the shipping carrier to resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping, returns, or your order, please contact our customer support team. We are committed to providing the best possible service and will be happy to assist you.